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Apple Computing Products:
macOS - Apps and Programs
Mail "Quit Unexpectedly"
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<blockquote data-quote="rethel" data-source="post: 1942468" data-attributes="member: 400673"><p>Thank you Ian,</p><p></p><p>Don't be sorry, much appreciate the assistance and happy to provide more detail.</p><p></p><p>She has restarted and cold booted several times with:</p><p> - Mail closed with the red dot</p><p> - Mail Quit from the Menu</p><p> - Mail open</p><p></p><p>One account only, gmail.</p><p></p><p>> Also, has your good lady made sure that she has set up to view ALL previous emails because it's possible to limit how many previous emails show up?</p><p></p><p>It is? She does not know how to do that.</p><p></p><p>Inbox has >38,000 messages, 74 unread. After I deleted the cache, all previous emails were downloaded.</p><p></p><p>When she opens Mail it is at the oldest email, not the latest and has to scroll down to get the latest. This was not true previously, it always opened at the latest email if she did not have one open.</p><p></p><p>Mail quits unexpectedly when scrolling down, nowhere near the latest emails, still in the 201x emails.</p><p></p><p>Shift Mail opening makes no difference to behavior, as soon as she opens Inbox and scrolls to latest emails it goes Unexpected.</p><p></p><p>If she chooses the Reopen alternative, Mail re-opens and immediately goes Unexpected. </p><p></p><p>If she chooses Report there is a lot of data but can see no way to save it or email anyone else but Send to Apple. </p><p></p><p>On the premise that there were too many emails, she started deleting the oldest, or archiving them. After doing a few hundred with it making no difference to the behavior she stopped.</p><p></p><p>If she stays in a colored flag box, no issues, only happens on Inbox.</p><p></p><p>AFAIK, she only does Mail, Safari and Zoom so very unlikely there is any kind of interaction happening.</p><p></p><p>Hope this helps.</p></blockquote><p></p>
[QUOTE="rethel, post: 1942468, member: 400673"] Thank you Ian, Don't be sorry, much appreciate the assistance and happy to provide more detail. She has restarted and cold booted several times with: - Mail closed with the red dot - Mail Quit from the Menu - Mail open One account only, gmail. > Also, has your good lady made sure that she has set up to view ALL previous emails because it's possible to limit how many previous emails show up? It is? She does not know how to do that. Inbox has >38,000 messages, 74 unread. After I deleted the cache, all previous emails were downloaded. When she opens Mail it is at the oldest email, not the latest and has to scroll down to get the latest. This was not true previously, it always opened at the latest email if she did not have one open. Mail quits unexpectedly when scrolling down, nowhere near the latest emails, still in the 201x emails. Shift Mail opening makes no difference to behavior, as soon as she opens Inbox and scrolls to latest emails it goes Unexpected. If she chooses the Reopen alternative, Mail re-opens and immediately goes Unexpected. If she chooses Report there is a lot of data but can see no way to save it or email anyone else but Send to Apple. On the premise that there were too many emails, she started deleting the oldest, or archiving them. After doing a few hundred with it making no difference to the behavior she stopped. If she stays in a colored flag box, no issues, only happens on Inbox. AFAIK, she only does Mail, Safari and Zoom so very unlikely there is any kind of interaction happening. Hope this helps. [/QUOTE]
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Apple Computing Products:
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Mail "Quit Unexpectedly"
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