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Apple Computing Products:
macOS - Apps and Programs
Mail "Quit Unexpectedly"
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<blockquote data-quote="rethel" data-source="post: 1942503" data-attributes="member: 400673"><p>> It is almost impossible to run a Mac without an AppleID associated with it.</p><p></p><p>> can you say for certain that your wife has no Apple ID and if so; is she using your Apple ID?</p><p></p><p>I have no Apple ID</p><p></p><p>You guys are convincing, so I took a punt and used her email address to sign into Apple ID and much to my surprise it was accepted. Had to use 'Forgot' to set a new password and log in. It did not help, my wife has achieved the 'almost impossible', there is nothing under Device information.</p><p></p><p>> you can't reinstall unless you or she (or both) have an AppleID.</p><p></p><p>I will have to absorb that news and consider her options. My first reaction is either reset to Factory settings and start from scratch or talk her into a different email app.</p><p></p><p>> As for firmware, unless YOU set a firmware password, there is none on the system.</p><p></p><p>Everything that was done on her Mac was by a Genius at the Apple store. Diagnostics is sure there is a password.</p><p></p><p>> ..if you have forgotten any firmware password you may have set, there is very little that can be done to recover it except by Apple technicians, and if they do that, everything on the Mac will be obliterated. And if the firmware has a password, she would have to enter it on every cold boot.</p><p></p><p>That seems unreasonable. Why bother going to the store when you can reset to factory settings at home?</p><p></p><p>> Our purpose here is to assist, so please post back.</p><p></p><p>Your assistance is very much appreciated but am having to squeeze this into my schedule, so cannot always get back to you immediately.</p><p></p><p>Some on google say resetting NVRAM/PRAM resets the firmware password. I will not be able to try that until tonight, but it seems unlikely. A password is there to protect and if pressing some keys at boot time can clear it then that is hardly protection. I expect the firmware password will be required to perform the reset.</p><p></p><p></p><p>Thanks</p></blockquote><p></p>
[QUOTE="rethel, post: 1942503, member: 400673"] > It is almost impossible to run a Mac without an AppleID associated with it. > can you say for certain that your wife has no Apple ID and if so; is she using your Apple ID? I have no Apple ID You guys are convincing, so I took a punt and used her email address to sign into Apple ID and much to my surprise it was accepted. Had to use 'Forgot' to set a new password and log in. It did not help, my wife has achieved the 'almost impossible', there is nothing under Device information. > you can't reinstall unless you or she (or both) have an AppleID. I will have to absorb that news and consider her options. My first reaction is either reset to Factory settings and start from scratch or talk her into a different email app. > As for firmware, unless YOU set a firmware password, there is none on the system. Everything that was done on her Mac was by a Genius at the Apple store. Diagnostics is sure there is a password. > ..if you have forgotten any firmware password you may have set, there is very little that can be done to recover it except by Apple technicians, and if they do that, everything on the Mac will be obliterated. And if the firmware has a password, she would have to enter it on every cold boot. That seems unreasonable. Why bother going to the store when you can reset to factory settings at home? > Our purpose here is to assist, so please post back. Your assistance is very much appreciated but am having to squeeze this into my schedule, so cannot always get back to you immediately. Some on google say resetting NVRAM/PRAM resets the firmware password. I will not be able to try that until tonight, but it seems unlikely. A password is there to protect and if pressing some keys at boot time can clear it then that is hardly protection. I expect the firmware password will be required to perform the reset. Thanks [/QUOTE]
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Apple Computing Products:
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Mail "Quit Unexpectedly"
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