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Apple Computing Products:
macOS - Apps and Programs
Mail "Quit Unexpectedly"
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<blockquote data-quote="MacInWin" data-source="post: 1942504" data-attributes="member: 396914"><p>Wrong. And you proved it here:</p><p></p><p></p><p>Her email was her login account. Apple used to do that regularly. Newer accounts tend to be in the Apple email domain, but they did, and maybe still do, allow users to create an AppleID using whatever email they wanted to use. </p><p></p><p>Now that you know her AppleID is valid with the new password you assigned to it, no need to do that.</p><p></p><p>Two different things. Firmware passwords are required at every cold boot. The default from Apple is to not have a firmware password, and the Genius would not have set one unless you asked for it. I suspect the password that Diagnostics wants is her AppleID password, the one you just reset.</p><p></p><p>To reduce the value of the machine to thieves. If you have super-critical data on the machine, you can protect it with the firmware password. If it then is stolen, or "found" and not returned, the machine is a brick without the password. And when you take it to an Apple store to have it recovered, you have to prove you own it. So, that's not an unreasonable position at all, it actually makes good sense.</p><p></p><p>That is wrong. </p><p></p><p>But you don't need a reset. You found the AppleID account information, so you can reset if you want, but I don't really think it will help, or is worth it, to fix the Mail issue.</p></blockquote><p></p>
[QUOTE="MacInWin, post: 1942504, member: 396914"] Wrong. And you proved it here: Her email was her login account. Apple used to do that regularly. Newer accounts tend to be in the Apple email domain, but they did, and maybe still do, allow users to create an AppleID using whatever email they wanted to use. Now that you know her AppleID is valid with the new password you assigned to it, no need to do that. Two different things. Firmware passwords are required at every cold boot. The default from Apple is to not have a firmware password, and the Genius would not have set one unless you asked for it. I suspect the password that Diagnostics wants is her AppleID password, the one you just reset. To reduce the value of the machine to thieves. If you have super-critical data on the machine, you can protect it with the firmware password. If it then is stolen, or "found" and not returned, the machine is a brick without the password. And when you take it to an Apple store to have it recovered, you have to prove you own it. So, that's not an unreasonable position at all, it actually makes good sense. That is wrong. But you don't need a reset. You found the AppleID account information, so you can reset if you want, but I don't really think it will help, or is worth it, to fix the Mail issue. [/QUOTE]
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Apple Computing Products:
macOS - Apps and Programs
Mail "Quit Unexpectedly"
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