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Apple Computing Products:
macOS - Apps and Programs
Mail "Quit Unexpectedly"
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<blockquote data-quote="rethel" data-source="post: 1942521" data-attributes="member: 400673"><p>> we're working in the dark until we know what machine and exact version of El Cap is in question.</p><p></p><p>> You haven't told us what year, and exact model, of Macintosh you have.</p><p></p><p>The Apple ID Device content was empty after I changed the password, and it had been populated when I checked again. It said MacBook, no machine ID, no year, no model, just MacBook.</p><p></p><p>System Preferences/System Report says Model 5,1 w/no year mentioned. El Capitan 10.11.6</p><p></p><p>> the memory may not be on "sticks"</p><p></p><p>I opened up the machine and tested the memory because I realized it was pretty silly to spend hours on a restore and then discover it was hardware. Like you said, not the problem. </p><p></p><p>> If you have an older Mac, you instead need to run Hardware Test.</p><p></p><p>It is called Test on her machine, and since the firmware password is unknown have yet to find out what it can do.</p></blockquote><p></p>
[QUOTE="rethel, post: 1942521, member: 400673"] > we're working in the dark until we know what machine and exact version of El Cap is in question. > You haven't told us what year, and exact model, of Macintosh you have. The Apple ID Device content was empty after I changed the password, and it had been populated when I checked again. It said MacBook, no machine ID, no year, no model, just MacBook. System Preferences/System Report says Model 5,1 w/no year mentioned. El Capitan 10.11.6 > the memory may not be on "sticks" I opened up the machine and tested the memory because I realized it was pretty silly to spend hours on a restore and then discover it was hardware. Like you said, not the problem. > If you have an older Mac, you instead need to run Hardware Test. It is called Test on her machine, and since the firmware password is unknown have yet to find out what it can do. [/QUOTE]
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Apple Computing Products:
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Mail "Quit Unexpectedly"
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