can't upload photos - files grays out - unavailable

[lo ani]

hi
im trying to upload photos to sharing sites (photobucket, cargocollective)
but when i open the upload browser window, all of my files are grayed out. i can't choose them

it happens both on safari and firefox, i tried reseting those, i tried upgrading my mac, i tried repairing premissions, i tried all of these.
no luck

anyone has an idea what to do???
im totaly stuck here

thanx
LO

 

[Kevriano]

Try dragging the photo's you want to upload to your desktop, and upload them from there. I find it easier this way, and should work no problem.

 

[lo ani]

still no good

nope. it is a deeper problem
cant upload photos, cant choose my files. they are grey
(only happens when i try to upload to photobucket and cargocollective- as for now)

what to do?

 

[Kevriano]

Ok, do a "get info" on one of the files and look at it's permissions. It may be that they are locked for some reason.

(highlight the photo, go the the finder and click "get info").

Report back.

 

[lo ani]

again and again

well still no good
its only a problem on those file photo sharing sites

the file premissions is for read and write, shouldnt be a problem

anything else???

 

[Kevriano]

What format are they (jpeg, png, etc>>>)?
Also, it may seem a stupid question, but you are logged in to your Photobucket account?

 

[lo ani]

well it seems that any kind of file just won't seem to be available when i try.
it doesnt work so far on photobucket and flickr, i assume its some kind of a prefference thing, though i cant find any problem.
both browsers cant upload them

(im logged in...)

 

[Kevriano]

Very strange. I'm out of ideas at the moment. Will come back if I think of anything.

 

[schweb]

What type of files are you trying to upload? What is the file extension and type? Generally files will appear gray when they're not an eligible type of file to upload.

 

[Kevriano]

^^ That's why I asked too, do need to know.

 

[lo ani]

as i said, its jpgs that im trying to load. but they just wont let me, all grey as grey can be
tried everything (except the one thing that will make it!)

any more ideas?

 

[Kevriano]

And they definitely aren't locked?

 

[schweb]

How about taking a screenshot of what you're seeing and sharing it here? That way we can better understand what you're doing.

 

[lo ani]

ok. thats the thing
i cant upload an image to a url like photobucket . any other way that ican share a screenshot here??

 

[teejaylol]

solution

hey there

not sure if you still needed help with this, but i worked out that all you need to do is add the .jpg extension to the file.

for some reason osx can read the file as a jpg but the websites etc need to see the .jpg file extension, which osx handles differently for some reason.

so yeah, just use automator or do it manually to add the extension n they will upload fine.

 

[mirroredmalice]

I've had the exact same problem, I spent almost three hours on the phone to apple but seem to have found the culprit - might work for you.

Firstly, creating a new administrator account worked and I could upload from there, if that is an option you'd like to explore.

But I really didn't want to do that so we worked out it was an internet plug-in. I literally had to take all the plugins out and re-put them in one by one to find out which one it was. Turns out it is a plugin called nslQTScriptablePlugin.xpt - it is related to quicktime but doesn't seem to be causing me any issues not being used. Apparently installing Firefox installs a new version of it which seems to be causing problems. I did install Firefox so I assume that's where it all started.

If you go to Finder, Go and open up computer, open the HD and then open Library and go to Internet Plug-ins, if you have this plug in try moving it to your desktop and putting the original file in the trash and see if that works.

I hope this helps!!

Otherwise, call Apple because they were really helpful and I think it would do well to let them know that so many people are having issues (I searched for this problem on google and found so many people with the same problem and no answers)

 

[C_C]

hey there

not sure if you still needed help with this, but i worked out that all you need to do is add the .jpg extension to the file.

for some reason osx can read the file as a jpg but the websites etc need to see the .jpg file extension, which osx handles differently for some reason.

so yeah, just use automator or do it manually to add the extension n they will upload fine.

I just had the same problem. I have just bought my iMac and had just edited some photos in Photoshop and saved them and couldn't upload to Facebook as the files were greyed out. Did what was suggested above and it worked. I hadn't put the jpg file extension on because am use to PC.

Thanks teejaylol for your help.