el capitan does not recognize Canon printer (MG5150) after upgrade (USB connection)

[barry fay]

I have tried all the Apple solutions and even downloaded a printer driver from Canon and nothing works. The printer worked fine with Snow Leopard (greatest OX ever! Wish I had never upgraded!) Any suggestio

 

[harryb2448]

After an upgrade, try going into System Preferences > Printers & Scanners and deleting all printers shown using the little (-) button after highl;ighting them.

Then with the printer powered up[ and connected via USB, hit the little (+) button and see if the printer is found.

 

[Sawday]

When I had a problem getting a Canon scanner to work with El Capitan, neither Canon UK nor US could find a solution. I finally found the answer myself on their Australia site that the UK branch knew nothing about, so definitely worth looking around their other sites. Seems their knowledge base is regionally based only.

 

[harryb2448]

Following Sawday's suggestion I have searched local Canon drivers and I am sorry to say this must be a very old printer. Drivers are available for OS X.4 Tiger, then an update to Leopard OS X.5 and a final update to Snow Leopard OS X.6 and that is it. Would seem the drivers are in an old PowerPC format. I take it that you have upgraded from Snow Leopard?

 

[Slydude]

Check the list of printers supported by Gutenprint. Unless I misread something it is on the list of supported printers.

 

[pm-r]

That printer sure seems to be supported according to Apple under the Canon 5100 series:

https://support.apple.com/en-us/HT201465

Try doing the full printer reset procedure if needed which seems to be the case.

 

[barry fay]

Sorry I missed this reply - I´ve been at the hospital (I´m ok now). I would love to know what the answer was that you found out on the Australian site! Thanks in advance!

 

[ferrarr]

Is the printer a PIXMA series? See here, http://www.canon-europe.com/support...rivers&language=EN&os=OS X 10.11 (El Capitan)

 

[barry fay]

Thanks. Unfortunately I already downloaded all of those and it did not help. The Apple people told me it is most assuredly a problem with my Imac and not Canon related. Any ideas?

 

[pm-r]

Have you tried all the suggestions including trying the gutenprint driver which says it's supported?
http://gimp-print.sourceforge.net/p_Supported_Printers.php

Have you tried different USB ports and/or cables???

There seems to be an inconsistency of Mac OS support defending on what Canon site one ends up at, i.e.:
Supported Operating System
Mac OS X 10.4.11 - 10.8
http://www.canon-europe.com/printers/inkjet/pixma/pixma_mg5150/#p-specification


There's not even any support for that AIO unit at the Canon Canada site that I could find… strange…

EDIT:
BTW: What if anything is shown in your System Information -> Printers section??? Press your option key and click where the About This Mac usually is to see it.




- Patrick
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[Slydude]

Can't believe I haven't asked this question before now but here goes:
1. Are the USB port and cable known good? You can plug something else into the port and it works properly?
2. What exactly happens when you try to connect to the printer and print?

 

[pm-r]

Can't believe I haven't asked this question before now but here goes:

Or just boot up using a SL 10.6.x volume if there was one left intact. It could be an El Cap'n "feature" as well, as it seems to create a lot of fatalities for some …



- Patrick
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[barry fay]

When I use the same cable on my old macbook pro connected to the same Canon printer it works fine. As for the port, I tried all FOUR - all of which work with a usb stick. And as I have said, the printer simply does not show up in the Printers and Scanners window - even after clicking on the + .

 

[barry fay]

I don´t know what "boot up using a SL 10.6 volume" - if you would be more specific I would LOVE to try it!

 

[pm-r]

I don´t know what "boot up using a SL 10.6 volume" - if you would be more specific I would LOVE to try it!

I was suggesting to use a SL OS X 10.6 bootable clone backup if you possibly had one, and then if the Canon AIO works there, then El Cap'n is likely the cause of non-function and support.

Is there any sign of the printer when checking your System Information???

PS: Don't connect it via a USB hub and just use the ports on your Mac. At least to test.




- Patrick
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[ferrarr]

You answered that question in your previous post when you said you tried it on your old MacBook Pro with Snow Leopard and the printer worked.

So, you do have a mac that the printer works with. Can you leave it connected to the MBP and turn on Printer Sharing in Snow Leopard?

https://support.apple.com/en-us/HT201961

This also might be helpful.

https://support.apple.com/kb/PH21726?locale=en_US

 

[barry fay]

In System Report there are two areas for printers: 1 under hardware and 1 under software. The software list is a LONG series of .plist entries for scanner and printer all consisting of different versions beginning with: /Library/Printers/Canon/BJPrinter/Filters/Command2CanonIJ.bundle/Contents/Info.plist
Version: 13.0.0
and including others like:
Path: /Library/Printers/Canon/BJPrinter/Utilities/CanonIJPrinterUtility.app/Contents/Resources/437CIJPrinterInfo.plist
Version: 13.0.0
with, for instance, the "437" being many different, mostly sequential numbers!
The hardware window shows CANON MG5100 series @ paul´s MacBook Pro (it is being "shared" from my other macbook). Otherwise, nothing else.
What does this all mean?

 

[barry fay]

I forgot to add at the hardware Printer window:
Status: Offline
Print Server: Remote
Default: Yes
URI: dnssd://Canon%20MG5100%20series%20%40%20paul%E2%80%99s%20MacBook%20Pro._ipp._tcp.local./printers/Canon_MG5100_series?uuid=a5c88c1f-bb0e-3d1e-5327-48593b8950a9
PPD: Canon MG5100 series
Scanning app (bundleID path): -
Scanning app version: -
Scanner UUID: -

 

[gsahli]

Check out this help page from Apple:
https://support.apple.com/en-us/HT203343

 

[pm-r]

That "Printer window: Status: Offline" is critical to the inability to print.

There are all kinds of situations that could produce that error, so maybe a google search would help.

But I'm a bit surprised you didn't get a dialog message telling you that when you tried to print.

PS: Did you try doing the full printer reset procedure as suggested in the beginning of this thread???




- Patrick
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