Guys -- let me ask this question if I may -- would it be feasible to use disk utility to erase the hard drive and reinstall el capitan? This imac was bought online from ebay, and had el capitan installed on it by my boss. I've been doing some reading online and it said on the apple website that when one does this it will installed the original operating version of os x that came with the machine.
My question is; When it says the original version of OS X, does that mean the OS that was on the machine when it was bought (if there was an older version that was on it), or does that mean it will recover the original OS that's on the SSD now? (which is El Capitan)? I don't know what version was on it when it was bought, and I've read that Snow Leopard, according to apple, is the oldest version that can be upgraded to El Capitan.
I like this idea becasue then we can give it to the customer and when they turn it on it will be like an off the shelf purchase of a new on, with the welcome screen, etc, so they can set up their machine to their liking, as well as get rid of any additional apps that are on it.
The machine is model number 8,1 core 2 duo processor, 2 GB Ram currently, upgradable to 4 GB Ram. Like I said I'm not sure what os it came with, if indeed it would revert to the OS that it had when it was purchased on Ebay.