Hard crash during Time Machine backups

[jhmiii]

My Mac (MacBook Pro 17-inch, Mid 2009) running El Capitan has been crashing relatively frequently. The crashes leave the machine completely unresponsive, except for the power button. It seemed to happen when I was scrolling in any of a number of apps. Then I noticed that every time it crashed Time Machine was in the middle of a backup. At least the menubar icon had the two arrows on the circle.

I have tried running without extensions and recently reinstalled OS X. Neither action made a difference. I would like to try reinstalling the Time Machine application, but do not know how to do this.

I would appreciate your help/suggestions on reinstalling Time Machine or any other ideas you have.

Thanks, John

 

[chscag]

Welcome to our forums.

We would need to see the crash report, but I doubt Time Machine is the culprit. More likely a hard drive problem as Time Machine is copying files from your internal hard drive to the external Time Machine backup drive. In any event, you can not reinstall Time Machine without reinstalling the entire operating system. We also need to know which version of OS X you're running.

 

[jhmiii]

The OS X version is 10.11.5, but I do not know how to find the crash report. No report shows up when the machine is restarted and I don't know how to interpret the various logs in the Console, if that is where the crash report resides. I considered a drive problem and ran disk repair from the Recovery partition. No issues were reported, though this new version is less than informative. Disk repair also did not fix the problem. Thanks for the feedback, chscag.

A little more info, 8 GB RAM and the hard drive is has 34 GB of 459 GB free.

 

[lclev]

If that is the original hard drive in the 2009 and it has only 34GB free, that could be the problem. First 34GB is getting a bit tight. Your computer uses part of its drive as a swap area for when it is running programs. It is a temporary staging/holding area for apps and data. I like to keep 20% free - and some will say I am generous with that - but you are below the 10% margin. It is still doable but on an older drive, it is a strain.

Lisa

 

[jhmiii]

Thanks Lisa. I will clean out the years of accumulated cruft today and see if that helps.

 

[lclev]

You could still be facing a dying hard drive. You don't say if it is the original. I will tell you if it is, you could replace it with an SSD and significantly increase it's speed. I did that to a 2009 Macbook and I could not believe the difference.

Lisa

 

[jhmiii]

Yesterday I removed enough old crap to give 65 GB free space. Crashed twice already this morning. Might be the hard disk, but my boot camp partition running Windows 7 never crashes!?! At the time of the last crash TimeMachine was backing up, only Safari was running and I was writing this reply. Could not find a crash report, so here are the messages from Console (system.log) just prior to the last crash:

Jun 29 07:59:48 john-mcdonalds-macbook-pro blued[90]: hciControllerOnline; HID devices? 1
Jun 29 07:59:48 john-mcdonalds-macbook-pro blued[90]: hostControllerOnline - Number of Paired devices = 0, List of Paired devices = (null)
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: MacAuthEvent en1 Auth result for: 90:27:e4:5cc:32 MAC AUTH succeeded
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: AirPort: Link Up on en1
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: Got incomplete channel sequence length 0, should be 16
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: en1: BSSID changed to 90:27:e4:5cc:32
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: en1: channel changed to 149,+1
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: en1::IO80211Interface:ostMessage bssid changed
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: AirPort: RSN handshake complete on en1
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: in6_unlink_ifa: IPv6 address 0x2e08cad084cbaf25 has no prefix
Jun 29 07:59:51 john-mcdonalds-macbook-pro configd[57]: LINKLOCAL en1: parent has no IP
Jun 29 07:59:51 john-mcdonalds-macbook-pro kernel[0]: Unexpected payload found for message 9, dataLen 0
Jun 29 07:59:51 john-mcdonalds-macbook-pro launchd[1]: BUG in libdispatch: 15F34 - 1718 - 0x0
Jun 29 07:59:51 john-mcdonalds-macbook-pro configd[57]: en1: address fe80::226:8ff:fee8:3237 not present/ready
Jun 29 07:59:51 john-mcdonalds-macbook-pro UserEventAgent[49]: Captive: CNPluginHandler en1: Inactive
Jun 29 07:59:51 john-mcdonalds-macbook-pro symptomsd[235]: -[NetworkAnalyticsEngine _writeJournalRecord:fromCellFingerprint:keytLOIfKind:lqm:isFaulty:] Hashing of the primary key failed. Dropping the journal record.
Jun 29 07:59:51 john-mcdonalds-macbook-pro configd[57]: network changed: v4(en1-:10.0.1.4) DNS- Proxy-
Jun 29 07:59:51 john-mcdonalds-macbook-pro symptomsd[235]: -[NetworkAnalyticsEngine _writeJournalRecord:fromCellFingerprint:keytLOIfKind:lqm:isFaulty:] Hashing of the primary key failed. Dropping the journal record.
Jun 29 07:59:51 john-mcdonalds-macbook-pro symptomsd[235]: __73-[NetworkAnalyticsEngine observeValueForKeyPathfObject:change:context:]_block_invoke unexpected switch value 2
Jun 29 07:59:51 john-mcdonalds-macbook-pro netbiosd[246]: network_reachability_changed : network is not reachable, netbiosd is shutting down
Jun 29 07:59:52 john-mcdonalds-macbook-pro configd[57]: network changed: DNS* Proxy
Jun 29 07:59:52 john-mcdonalds-macbook-pro UserEventAgent[49]: Captive: [CNInfoNetworkActive:1748] en1: SSID 'John's Wi-Fi Network' making interface primary (cache indicates network not captive)
Jun 29 07:59:52 john-mcdonalds-macbook-pro UserEventAgent[49]: Captive: CNPluginHandler en1: Evaluating
Jun 29 07:59:52 john-mcdonalds-macbook-pro UserEventAgent[49]: Captive: en1: Not probing 'John's Wi-Fi Network' (cache indicates not captive)
Jun 29 07:59:52 john-mcdonalds-macbook-pro configd[57]: network changed: v4(en1!:10.0.1.4) DNS+ Proxy+ SMB
Jun 29 07:59:52 john-mcdonalds-macbook-pro UserEventAgent[49]: Captive: CNPluginHandler en1: Authenticated
Jun 29 07:59:52 john-mcdonalds-macbook-pro symptomsd[235]: -[NetworkAnalyticsEngine _writeJournalRecord:fromCellFingerprint:keytLOIfKind:lqm:isFaulty:] Hashing of the primary key failed. Dropping the journal record.
Jun 29 07:59:52 john-mcdonalds-macbook-pro symptomsd[235]: __73-[NetworkAnalyticsEngine observeValueForKeyPathfObject:change:context:]_block_invoke unexpected switch value 2
Jun 29 07:59:54 john-mcdonalds-macbook-pro sharingd[287]: 07:59:54.024 : Starting AirDrop server for user 501 on wake
Jun 29 07:59:54 john-mcdonalds-macbook-pro kernel[0]: en1: BSSID changed to 90:27:e4:5cc:32
Jun 29 07:59:54 john-mcdonalds-macbook-pro kernel[0]: en1: channel changed to 149,+1
Jun 29 08:00:30 john-mcdonalds-macbook-pro WindowServer[158]: _CGXRemoveWindowFromWindowMovementGroup: window 0x3b is not attached to window 0xc5
Jun 29 08:01:02 --- last message repeated 1 time ---
Jun 29 08:02:47 john-mcdonalds-macbook-pro com.apple.backupd[599]: Will copy (782 MB) from WarpDrive
Jun 29 08:02:47 john-mcdonalds-macbook-pro com.apple.backupd[599]: Found 4458 files (782 MB) needing backup
Jun 29 08:02:51 john-mcdonalds-macbook-pro com.apple.backupd[599]: 8.52 GB required (including padding), 883.9 GB available
Jun 29 08:03:00 john-mcdonalds-macbook-pro lsd[214]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
Jun 29 08:03:32 --- last message repeated 5 times ---
Jun 29 08:04:48 localhost bootlog[0]: BOOT_TIME 1467201888 0


The SSD is a nice idea, but I was wondering whether it is worth the investment as this machine will not run Sierra. Anyway thanks for your support.

John

 

[lclev]

I would be curious to see if you connected to your network with an ethernet cable if the Time Capsule issue would clear up. What you posted is not a crash report but it does indicate connections problems. Does this computer connect to the internet without issues?

I see it is popping between IPv4 and IPv6 connections. IPv6 seems to not be getting an address and IPv4 seems to be having authentication issues. Then it jumps back and forth between the two and can't store a plist on the hard drive.

This could be a wireless issue and/or a hard drive issue. It is possible the part of the hard drive where OS X resides has issues and the Windows side does not. They are in separate areas of the drive.

And it could be time to look for a newer system especially if you want to run Sierra.

Lisa