Help me please "the application "microsoft word" can't be opened. -36" error

[spanglersplace]

I have a a Apple Airport with all my files on it and I created alias's or shortcuts on both of my MacBook Pros and for some reason, even though I can open the shortcuts and see all my files on the Airport it will not let me physically open them and view them, I get this error message. "the application "microsoft word" can't be opened. -36", I get the same message for anything word, excel, powerpoint or even just jpegs, etc..it won't open anything.

Now I do not have this problem on my PC, just the Apple MacBook's. Please help me I am going crazy here.

Thank you in advance.

Gary

 

[MacInWin]

Welcome to the forum.

Please forgive me but your post is very confusing to me. You say that you have an Airport (I'm assuming you mean an Airport Time Capsule) and that you put "all" your files on it. What does "all" mean? All your data, or all your data AND all your applications? Did you try to move your Home folder to the TC?

The error message has nothing to do with data files being on the TC. What it is saying is that Word itself cannot run because of error -36, whatever that is. I would suggest that you reinstall MS Office from the original sources. Office for Mac is different from Office for the PC, by the way, so the fact that Office runs on the PC has nothing to do with it not running on the Mac.

 

[spanglersplace]

Actually I just have data such as jpegs, .docx, .ppt, .xslx, .pdf etc... none of them open, I did remove and re-install office 2011 and still won't open it.Yes it is a Aiprot Time Capsule.

Depending on what type of data file I try and open I get that error message it just changes such as if I open a PDF I get this message "The Application"Preview" can't be opened. - 36...

Not sure what to do.

Thanks,
Gary

Welcome to the forum.

Please forgive me but your post is very confusing to me. You say that you have an Airport (I'm assuming you mean an Airport Time Capsule) and that you put "all" your files on it. What does "all" mean? All your data, or all your data AND all your applications? Did you try to move your Home folder to the TC?

The error message has nothing to do with data files being on the TC. What it is saying is that Word itself cannot run because of error -36, whatever that is. I would suggest that you reinstall MS Office from the original sources. Office for Mac is different from Office for the PC, by the way, so the fact that Office runs on the PC has nothing to do with it not running on the Mac.

 

[MacInWin]

OK, so now it's not just an Office problem, but something more wide spread. What version of OS X/macOS are you running, what Mac? Do you have an "cleaner" applications (MacKeeper, CleanMyMac, etc)? Do you have antivirus software? Basically, what have you "added" to the system? When did this problem occur? What did you do just before it started? What have you tried? (For example, will Word open a document on the internal drive, not the TC?)

I don't know how much of a Mac user you are, but the Mac OS is NOT windows and does not need "cleaners" or "organizers" or antivirus because it's NOT windows. Those products tend to be more trouble than any perceived value.

 

[chscag]

In addition to what Jake posted above, error 36 denotes input - output corruption which could very well mean that your TC (Time Capsule) has problems. The more I read through your post leads me to believe that you could have a failing TC. Make sure you have your data backed up elsewhere just in case.

 

[pm-r]

error 36 denotes input - output corruption which could very well mean that your TC (Time Capsule) has problems

+1. Ditto agreement. If we are deciphering the post correctly.

And most likely when and where a Time Capsule is involved, and then having compounded the problems further no doubt with having "created alias's or shortcuts on both of my MacBook Pros ".

Now when did the problem just suddenly start with the MacBook Pros???






- Patrick
==========

 

[spanglersplace]

Thanks, I am working on 10.12.2 Sierra on both MacBooks.

It used to work on the older MacBook, the new MacBook I just got it does not work on either. I can view the files in finder, just can't open them. Never really had a problem with this before and even on the PC it has been flawless. I did recently just delete a profile on the older MacBook Pro and create a new Profile for the family and this is when Is tarted to notice it does not work.

I did reload Office and updated the time capsule as well as rebooted, but it did not help and lie I said if I goto the PC and access the time capsule everything works great and that is the same version of Office just a PC version.

Just confusing as heck.

+1. Ditto agreement. If we are deciphering the post correctly.

And most likely when and where a Time Capsule is involved, and then having compounded the problems further no doubt with having "created alias's or shortcuts on both of my MacBook Pros ".

Now when did the problem just suddenly start with the MacBook Pros???






- Patrick
==========

 

[spanglersplace]

I just tried it internally and yes on the MacBook it will open all the files with no problem, but if open the same file on the TC, not going to happen..

OK, so now it's not just an Office problem, but something more wide spread. What version of OS X/macOS are you running, what Mac? Do you have an "cleaner" applications (MacKeeper, CleanMyMac, etc)? Do you have antivirus software? Basically, what have you "added" to the system? When did this problem occur? What did you do just before it started? What have you tried? (For example, will Word open a document on the internal drive, not the TC?)

I don't know how much of a Mac user you are, but the Mac OS is NOT windows and does not need "cleaners" or "organizers" or antivirus because it's NOT windows. Those products tend to be more trouble than any perceived value.

 

[chscag]

I just tried it internally and yes on the MacBook it will open all the files with no problem, but if open the same file on the TC, not going to happen..

As stated above, error 36 denotes input - output corruption. So, it stands to reason the Word file or files are going to be a problem opening them on the TC. Did you try erasing the TC and formatting it again?

 

[spanglersplace]

So I notice if I go into time machine from the little icon top left of screen thru enter time machine then thru my alias's on the desktop it works fine, but if I enter the alias's on my desktop into TC it does not???

 

[MacInWin]

spanglerspace, I'm sorry, but that post makes no sense to me. What does Time Machine have to do with the problem? What "little icon top left of screen" are you talking about? What are you doing with the "little icon?" Any menus from the "little icon?" We cannot see what you are doing or seeing, so you need to be very, very accurate about what you see, what you do and what is happening so that we can help.

Did you perhaps mean Time Capsule and not Time Machine? If so, what do you mean "go into Time (whatever)"? What does "go into" mean? How are you "going into" wherever you are "going into?" What is "it" that works fine?

 

[ferrarr]

Are the files you are trying to access on the Time Capsule backups or original files? Do you have a backup of the files in question?

 

[harryb2448]

I would suggest you uninstall Office and then do a clean install and use your activation code. You have not told us what version, but this if for Office 2016:-


https://support.office.com/en-us/ar...-for-Mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

 

[pm-r]

I would suggest you uninstall Office …

They already did that harry, and I'd agree as has already been suggested, that there's something goofy with the files being accessed that are stored on an "Aiprot Time Capsule".

And then to compound the problem, "with all my files on it and I created alias's or shortcuts on both of my MacBook Pros and for some reason.

In another more accurate term — let's just say probably FUBAR and a possibly failing Time Capsule, which is not uncommon!!!!

However, their comment "I do not have this problem on my PC" makes no sense at all unless the Capsule has some strange formatting etc. or goofed up aliases or "shortcut" links.






- Patrick
======

 

[MacInWin]

Yeah, I suspect the OP has somehow mixed aliases, real files, Time machine backups, who knows what, all in a mash. And we don't really have a clear picture of exactly what the OP is doing, or seeing. We need to hear with some of the answers to our questions.

 

[Rod]

Spanglerspace, you have fallen victim to a common condition. You have added to and modified your home system to accomodate different devices, storage, shortcuts and platforms to such a degree that your problem is almost impossible to solve. The possibilities are just too numerous. No offence intended but our problem understanding is further compounded by your lack of accurate description and use of the correct terminology.
I think you have two alternatives; get someone with the necessary savvy to sit down with you and go through the issues or start over and create a new home network with your own in house server.
There are plenty of tutorials on how to do this.
I would suggest first backing up all your data for safety and restoration as you may need to erase your Time Machine/Capsule.
In the process you will probably locate and or solve your problem and end up with a more compact and logical file sharing and storage system.


Sent from my iPhone using Mac Forums

 

[Rod]

PS. You may be interested, down the line in ChronoSync.
This is a cloning package which is caperble of syncing data across multiple devices and platforms as well as providing bootable backups for all your data.


Sent from my iPhone using Mac Forums

 

[pm-r]

Spanglerspace, you have fallen victim to a common condition. You have added to and modified your home system to accomodate different devices, storage, shortcuts and platforms to such a degree that your problem is almost impossible to solve.

+1. Ditto.
And I dare say what some others were attempting to say with previous posts.






- Patrick
======

 

[harryb2448]

I was aware of that Patrick, however unless one follows the uninstall instructions precisely, it is a complete train wreck the old 'drag to trash' solution.