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- Mar 30, 2008
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This isn't my Mac, but someone else's, and I'm writing on behalf here to see if we can isolate the issue.
They're trying to set up the 6055e. At first, the setup went very well. The printer was able to communicate enough with the Mac (a MacBook of some kind running the latest version of Monterey) to print the alignment page. They declined the HP+ service.
The Mac won't add the driver. After clicking the + sign in printers and scanners, it just gives the "unable to verify the printer" message. I instructed them to turn the printer off, then on again. That didn't do anything to resolve the issue.
One possibility is to use the printer with a USB cable, but the printer had a "no USB" sticker for setup on the back of it. That would be fine if the driver were available through the website...
The worst part? HP doesn't seem to make this driver available anywhere to just add manually. We sometimes complain about Apple's "walled garden" approach, but this takes it to another level in my mind since you're dealing with a third party peripheral.
They also have an iPhone and the phone can see the printer, but it won't print from it. Nothing happens from the "print" command and the HP app has a greyed-out print button.
There's no way to reset the router on their end, as the router is a company-wide router. I know there are issues with 2.4GHz vs 5GHz WiFi with these printers.
Yes, the printers are connected to the same network. Yes, we've tried the on and off method. Any advice is appreciated--I think I've exhausted every feasible troubleshooting option up to this point and can't even find a driver from HP or anyone else to install the old-fashioned way.
They're trying to set up the 6055e. At first, the setup went very well. The printer was able to communicate enough with the Mac (a MacBook of some kind running the latest version of Monterey) to print the alignment page. They declined the HP+ service.
The Mac won't add the driver. After clicking the + sign in printers and scanners, it just gives the "unable to verify the printer" message. I instructed them to turn the printer off, then on again. That didn't do anything to resolve the issue.
One possibility is to use the printer with a USB cable, but the printer had a "no USB" sticker for setup on the back of it. That would be fine if the driver were available through the website...
The worst part? HP doesn't seem to make this driver available anywhere to just add manually. We sometimes complain about Apple's "walled garden" approach, but this takes it to another level in my mind since you're dealing with a third party peripheral.
They also have an iPhone and the phone can see the printer, but it won't print from it. Nothing happens from the "print" command and the HP app has a greyed-out print button.
There's no way to reset the router on their end, as the router is a company-wide router. I know there are issues with 2.4GHz vs 5GHz WiFi with these printers.
Yes, the printers are connected to the same network. Yes, we've tried the on and off method. Any advice is appreciated--I think I've exhausted every feasible troubleshooting option up to this point and can't even find a driver from HP or anyone else to install the old-fashioned way.
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