problem after restart

[jasongoldworthy]

hi guys

how do I figure out what's causing Mac OS Monterey to stop saying your computer was shut down due to an error

when all I did was ask it to reboot ?

thanks

its Mac OS Monterey 12.2.1

 

[MacInWin]

Why did you want it to reboot? Maybe if you did a full shutdown (click on the  icon upper left, then "Shut down..." and let it power down. Wait 5-10 seconds, then power up again. That way everything gets to close properly and maybe the "error" flag will clear.

 

[jasongoldworthy]

Why did you want it to reboot? Maybe if you did a full shutdown (click on the  icon upper left, then "Shut down..." and let it power down. Wait 5-10 seconds, then power up again. That way everything gets to close properly and maybe the "error" flag will clear.

Thanks for the reply

the strange thing was I shut it down last night before I went to bed as we had a storm.

I powered it on and it’s saying it shut down due to an error and everytime I boot it up I get the same error but nothing was running while I shut it down.

 

[pm-r]

That way everything gets to close properly and maybe the "error" flag will clear.

Maybe even do a Safe Boot, and then a normal Restart which may clean out some other excess surplus stuff...


- Patrick
=======

 

[chscag]

I would try resetting the SMC which controls the various power settings. Sounds like your iMac may have gotten "mixed up".

 

[jasongoldworthy]

thanks guys ill give it a try and see what happens

 

[jasongoldworthy]

hi guys booting in safe mode the issue don't exist.

I did an SMC reset with no change.

if I boot normally the issue comes back.

could something be booting that's causing this problem ?

 

[ferrarr]

How about a NVRAM reset?

 

[jasongoldworthy]

How about a NVRAM reset?

hi bob thanks for that

ive also tried it but the issue persists only if I turn the machine off.

as I said safe mode boots up fine.

and it was all ok till the day I shut it down due to the storm we had here in the uk

 

[pm-r]

hi guys booting in safe mode the issue don't exist.

What possible third party items do you have listed in your system preferences/users & groups/login items that could be causing the problem.

If you don't know which would be understandable, try deleting a few at a time and see if things change or hopefully improve.


- Patrick
=======

 

[MacInWin]

You can also run Etrecheck to see what is loaded into the system at boot time (normal). That may show things that load for ALL users, not just your own account.

 

[pm-r]

You can also run Etrecheck to see what is loaded into the system at boot time

Thanks for the reminder Jake, for some reason I always seem to forget about using (or suggesting) Etrecheck for diagnostics etc. for some odd reason.


- Patrick
=======

 

[jasongoldworthy]

thanks to you both the only thing I have running on startup is Macs fan control.

could that be the issue ???

 

[jasongoldworthy]

ive just run etrecheck here is the log

hope this helps.

EtreCheck version: 5.7.2 (5247)

Report generated: 2022-02-21 20:05:31

Download EtreCheck from https://etrecheck.com

Runtime: 2:12


Performance: Excellent
Sandbox: Enabled

Full drive access: Enabled


Problem: Other problem


Major Issues:
Anything that appears on this list needs immediate attention.


System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.


Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.


Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

System modifications - There are a large number of system modifications running in the background.

Vintage hardware - This computer may be considered vintage.

Kernel extensions present - This computer has kernel extensions that may not work in the future.


Hardware Information:
iMac (27-inch, Late 2013) - Vintage!
iMac Model: iMac14,2
3.5 GHz Quad-Core Intel Core i7 (i7-4771) CPU: 4-core
32 GB RAM - At maximum
BANK 0/DIMM0 - 8 GB DDR3 1600
BANK 1/DIMM0 - 8 GB DDR3 1600
BANK 0/DIMM1 - 8 GB DDR3 1600
BANK 1/DIMM1 - 8 GB DDR3 1600

Video Information:
NVIDIA GeForce GTX 780M - VRAM: 4 GB
iMac 2560 x 1440

Drives:
disk0 - CT1000P5SSD8 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 5.0 GT/s x2 NVM Express
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 1000.00 GB
disk2 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes)
disk2s1 - M******* - Data (APFS) [APFS Virtual drive] (Shared - 162.05 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 482 MB used)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)
disk2s5 (APFS) [APFS Container] (Shared)
disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 16.32 GB used)
disk2s6 - Update (APFS) (Shared - 4 MB used)
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Container] 2.00 TB
disk3 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes)
disk3s1 - 2****D (APFS) (Shared - 38.22 GB used)
disk4 - Seagate Expansion 750.16 GB
External USB 5 Gbit/s USB
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 [APFS Container] 749.95 GB
disk5 [APFS Virtual drive] 749.95 GB (Shared by 1 volumes)
disk5s2 - T**********e (APFS) (Shared - 181.56 GB used)

Mounted Volumes:
disk2s1 - M******* - Data [APFS Virtual drive]
1000.00 GB (Shared - 162.05 GB used, 864.91 GB available, 819.84 GB free)
APFS
Mount point: /System/Volumes/Data
disk2s2 - Preboot [APFS Preboot]
1000.00 GB (Shared - 482 MB used, 819.84 GB free)
APFS
Mount point: /System/Volumes/Preboot
disk2s4 - VM [APFS VM]
1000.00 GB (Shared - 1 MB used, 819.84 GB free)
APFS
Mount point: /System/Volumes/VM
disk2s5s1 - Macintosh HD [APFS Snapshot]
1000.00 GB (Shared - 16.32 GB used, 864.91 GB available, 819.84 GB free)
APFS
Mount point: /
Read-only: Yes
disk2s6 - Update
1000.00 GB (Shared - 4 MB used, 819.84 GB free)
APFS
Mount point: /System/Volumes/Update
disk3s1 - 2****D
2.00 TB (Shared - 38.22 GB used, 1.96 TB free)
APFS
Mount point: /Volumes/2****D
disk5s2 - T**********e
749.95 GB (Shared - 181.56 GB used, 568.20 GB free)
APFS
Mount point: /Volumes/T**********e

Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface bridge0: Thunderbolt Bridge

System Software:
12.2.1 12.2.1 (21D62)
Time since boot: About 6 hours

Security:
Gatekeeper: Enabled

System Integrity Protection: unknown (Custom Configuration)


Antivirus software: None!


Unsigned Files:
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the legitimate list - probably OK
Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin
Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane
Apps: 2

Kernel Extensions:
/Applications/TechTool Pro 14.app
spdKernel.kext - com.micromat.driver.spdKernel (Micromat, Inc., 1.0 - SDK 10.14)

System Launch Agents:
[Not Loaded] 16 Apple tasks

[Loaded] 174 Apple tasks

[Running] 159 Apple tasks

[Other] One Apple task


System Launch Daemons:
[Not Loaded] 37 Apple tasks

[Loaded] 196 Apple tasks

[Running] 143 Apple tasks

[Other] One Apple task


Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-06-29)

[Other] com.adobe.AdobeCreativeCloud.plist (? 54905df0 - installed 2021-06-30)

[Running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2021-12-23)

[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-09-23)

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-02-17)

[Not Loaded] com.oracle.java.Java-Updater.plist (? 38d09223 - installed 2021-12-15)

[Other] u-bensova.Patched-Sur.Daemon.plist (? 2db021cf - installed 2021-08-21)


Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-06-29)

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-06-29)

[Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-06-30)

[Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2021-10-17)

[Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2021-12-15)

[Running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2021-12-23)

[Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-23)

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-10-01)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-02-17)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-08)

[Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2021-12-15)

[Loaded] com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software Inc. - installed 2021-06-30)


User Launch Agents:
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-01-26)


User Login Items:
[Not Loaded] Day One Helper (App Store - installed 2022-02-13)
Modern Login Item
/Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app
[Not Loaded] HPPSDrMonitorHelper (App Store - installed 2022-02-10)
Modern Login Item
/Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app
[Running] Macs Fan Control (Ilya Parniuk - installed 2021-11-22)
Application
/Applications/Macs Fan Control.app
[Not Loaded] Messenger Login Helper (App Store - installed 2022-02-10)
Modern Login Item
/Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-10-01)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-10-01)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] SpeedTestHelper (App Store - installed 2021-12-13)
Modern Login Item
/Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app
[Not Loaded] TGProLaunchHelper (Tunabelly Software Inc. - installed 2022-01-07)
Modern Login Item
/Applications/TG Pro.app/Contents/Library/LoginItems/TGProLaunchHelper.app

Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-12-19)
DirectorShockwave: 12.2.5r195 (? - installed 2016-09-01)
AdobePDFViewer: 19.010.20069 (Adobe Systems, Inc. - installed 2018-12-19)
JavaAppletPlugin: Java 8 Update 321 build 07 (? - installed 2022-01-31)

3rd Party Preference Panes:
Java (? - installed 2021-12-16)
TechTool Protection (Micromat, Inc. - installed 2021-12-23)

Backup:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1000.00 GB - Disk used: 180.16 GB
Destinations:
T**********e [Local] (Last used)
Total size: 749.76 GB
Total number of backups: 28
Oldest backup: 2022-02-16 01:16:48
Last backup: 2022-02-21 19:09:38
24 local snapshots
Oldest local snapshot: 2022-02-20 19:45:37
Last local snapshot: 2022-02-21 19:09:26
One other local snapshot

Performance:
System Load: 2.31 (1 min ago) 1.58 (5 min ago) 1.34 (15 min ago)
Nominal I/O speed: 0.10 MB/s
File system: 22.46 seconds
Write speed: 752 MB/s
Read speed: 792 MB/s

CPU Usage Snapshot:
Type Overall

System: 2 %

User: 2 %

Idle: 96 %


Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)

Other processes 25.53 % (?)

helpd 5.17 % (Apple)

EtreCheck 1.93 % (App Store)

trustd 0.41 % (Apple)

tccd 0.23 % (Apple)


Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)

EtreCheck 677 MB (App Store)

Finder 173 MB (Apple)

Safari 161 MB (Apple)

Dock 150 MB (Apple)

Mail 121 MB (Apple)


Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)

com.apple.WebKit.Networking.xpc 4 MB / 264 KB (Apple)

Other processes 2 MB / 540 KB (?)

Mail 87 KB / 35 KB (Apple)

photolibraryd 0 B / 0 B (Apple)

routined 0 B / 0 B (Apple)


Virtual Memory Information:
Physical RAM: 32 GB


Free RAM: 18.79 GB

Used RAM: 6.40 GB

Cached files: 6.81 GB


Available RAM: 25.60 GB

Swap Used: 0 B


Software Installs (past 30 days):
Install Date Name (Version)

2022-01-27 macOS 12.2 (12.2)

2022-01-27 InstallAssistant (21.2.52)

2022-01-31 Java 8 Update 321 (1.8.321.07)

2022-02-04 MRTConfigData (1.88)

2022-02-04 XProtectPlistConfigData (2155)

2022-02-08 Microsoft Remote Desktop (10.7.6)

2022-02-10 Messenger (139.0)

2022-02-10 HP Smart (13.4.2.1402)

2022-02-11 macOS 12.2.1 (12.2.1)

2022-02-13 Day One (7.0.1)

2022-02-17 Microsoft AutoUpdate (4.44.22021501)

2022-02-17 Microsoft Excel (16.58.22021501)

2022-02-17 Microsoft OneNote (16.58.22021501)

2022-02-17 Microsoft Outlook (16.58.22021501)

2022-02-17 Microsoft PowerPoint (16.58.22021501)

2022-02-17 Microsoft Word (16.58.22021501)

2022-02-21 EtreCheck (5.7.2)


Clean up:
/Library/LaunchAgents/u-bensova.Patched-Sur.Daemon.plist
/Applications/Patched Sur.app/Contents/MacOS/Patched Sur
Executable not found
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
Executable not found

Diagnostics Information (past 7-30 days):
2022-02-19 13:33:12 mdsync - High CPU Use (2 times)
Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync
2022-02-18 19:25:21 Cinebench.app - High CPU Use
Executable: /Applications/Cinebench.app
2022-02-16 01:12:21 backupd - High CPU Use
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
2022-02-15 12:55:33 trustd - High CPU Use
Executable: /usr/libexec/trustd

End of report

 

[MacInWin]

I don't see any obvious threats in the listing. You have Java loaded, which you might consider ditching unless you really need it. Java is full of security holes. You also save something called
"/Library/LaunchAgents/u-bensova.Patched-Sur.Daemon.plist" and "/Applications/Patched Sur.app/Contents/MacOS/Patched Sur" listed under the Clean Up: section. That would seem to imply that you are running a patched Big Sur?

And this seems recent:

User Launch Agents:
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-01-26)

So, from that, do you have a patched Big Sur installation, running Java and Steam? Don't know if they are the culprits, but they might be where to start the investigation.

 

[pm-r]

thanks to you both the only thing I have running on startup is Macs fan control.

could that be the issue ???

Very very doubtful and I would sure be surprised if it was.

- Patrick
=======

 

[jasongoldworthy]

I don't see any obvious threats in the listing. You have Java loaded, which you might consider ditching unless you really need it. Java is full of security holes. You also save something called
"/Library/LaunchAgents/u-bensova.Patched-Sur.Daemon.plist" and "/Applications/Patched Sur.app/Contents/MacOS/Patched Sur" listed under the Clean Up: section. That would seem to imply that you are running a patched Big Sur?

And this seems recent:

User Launch Agents:
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-01-26)

So, from that, do you have a patched Big Sur installation, running Java and Steam? Don't know if they are the culprits, but they might be where to start the investigation.

hi Jake I don't have patcher sur I did have it but changed to Mac OS Monterey with legacy core patcher.

so where would I find that to remove it ?

also I do use java but Its not needed 100%

 

[jasongoldworthy]

Very very doubtful and I would sure be surprised if it was.

- Patrick
=======

thanks Patrick I thought it wouldn't be that.

as it don't tell me the cause and nothing has changed since this started its an odd one.

 

[Rod]

System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

I don’t think SIP should be off unless this is a T2 chip model requiring external boot access.

The other thing I’d like to ask is what do you do with the notice option when you receive it? Do you send the error report to Apple or just ignore it?

 

[pm-r]

how do I figure out what's causing Mac OS Monterey to stop saying your computer was shut down due to an error

Here's an older solution that may help your problem:

ShHZh
ShHZh
User level:Level 1
In response to learner_1

I found the solution that worked for me at reddit:

Deleting a "Sleep Wake Failure" diag file in \Library\Logs\DiagnosticReports that was closest in time to the start of the problem.

Dec 15, 2021 5:07 PM

"you shut down your computer because of p… - Apple Community

discussions.apple.com

If that doesn't work there seem to be some other solutions posted here that might provide a solution or fix:

Google Search

At least you are not alone with the problem...

Hope you find one of the fixes there works for you and stops the annoying message.


- Patrick
=======