Strange hardware behavior

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Basics: MacBook Pro retina, mid 2015, running Big Sur (11.0.1). No external keyboard, no external trackpad. Magic Mouse 2. Second monitor (Apple Thunderbolt Display) using the power from that source, connected to a TB2 dock from OWC to the various drives and an Ethernet cable to my ISP modem. Four external drives connected, all USB3 through the dock. Battery was replaced a few months ago and coconutbattery reports it's in good shape with 98.8% of design capacity. Printer is attached via network, no cable.

The strange behavior is an uncommanded shutdown/restart. And by shutdown, I mean BOOM, down. No warning, no message, no fans running, nothing. Then some time later (variable) it restarts spontaneously. When it does, the battery reports 92% charge, not charging, LED is orange. A few minutes after the ON happens, the battery starts to charge and in a bit of time, gets back to full charge. All of the open windows go back to where they were and in the latest such off/on cycle, the streaming video I was in the middle of continued from where it was when it turned off. Even my VPN reconnected to exactly the same server I had been on. No crash report. System log shows no error messages, nor any boot messages. It's like the whole machine just decided to take a few minutes off, then resumed right from where it was. No drive disconnect messages, simply nothing to indicate it took the time off and then resumed.

I have several things that open on boot and then I move to the second display. I have to move them manually because the system doesn't seem to want to remember that Mail was on the second display, for example. It opens fine, but I then have to drag it to the Thunderbird monitor. But that is not so with these restarts, everything goes back to exactly where it was before it turned off. I've looked at the power settings (now called Battery) in System Preferences and it is just as it was and has been for years. I also have iStat Menus running and it shows no strange recordings before the off/on cycle. No voltage drops or spikes (I had read that the CPU can shut down if there is a power drop below a certain level), no overheat, no fans going crazy. The one time this happened overnight it was off for about a hour, then resumed from where it was. The second time it happened I rebooted with the power button, so the log had boot messages in it and I had to log in again. This time it spontaneously resumed after about a minute of me sitting there dumbfounded, no login needed. I know that by looking at the iStat 24 hour history that there is just a gap from the OFF to the ON. Console logs at that time show no error, and as I said, no crash reports for anything. No kernel panic reports. The System Log doesn't show a reboot, just a resumption of function.

This off/on cycle has happened three times now. Once in the middle of the night, once when I was here on this site, and when it came back it was right where I had been, including to the middle of a post I was creating. Today, as I said, it reconnected my VPN and picked up the stream from where it was, as if nothing happened.

I've reset the SMC but that doesn't seem to have stopped the phenomenon. Has anybody else seen this? I suppose it *could* be Big Sur, but with no crash report and no panic report, that seems really strange. The anomaly of the battery being full charged and then 93% and not charging is strange as well. And no boot messages in Console means it's not booting, just resuming from the stoppage.

I know there is a thread here about a Mac mini seeming to start up by itself, but this seems different. It's just stopping, then resuming from right where it was. No login, no password required, no screensaver, nada. OFF, then ON, instantly starting where it was.

Any clues? A quick search on the internet didn't turn up anything I could find.
 

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I have read a lot of issues with Big Sur, but you take the prize Jake. Can I assume this did not happen with Catalina?

I just wonder if there are conflicts with an OS that is written for two different systems - Intel and M1 processors. There has to be a huge difference between what an Intel based system will need in the code and what the M1 will need in code. So possible conflicts?

Not sure what is going on but if you find out please post back. I have not updated my 2020 13" MBP to Big Sur because of all the issues and I am usually an early adopter.

Lisa
 

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I don't know Jake, I'm beginning to think some of our members are haunted. Mysterious shut downs, startups, turn ons. :devilish:

Are you using an UPS? I've seen something similar happen during a power glitch which we get around here during severe thunderstorms. However, even then it just rebooted the machine rather than return everything the way it was.

The described battery behavior definitely is not normal and has me wondering if the power logic in your machine is acting up. I know you stated that you reset the SMC which normally cures any temporary bumps.

Your MacBook Pro is going on 5 years old which may or may not be a consideration, but something to keep in mind.

I'm not running Big Sur but like Lisa stated above it could be an underlying cause for the strange power behavior. I can't imagine Apple not thoroughly testing Big Sur with a variety of Intel machines as well as the new M1 line.

Keep us updated.
 
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Lisa, I would be surprised if it were Big Sur as I would have expected more reports of it happening, given that Big Sur got a LOT of press when it was released. And as I said, a quick search didn't yield anything at all, so it's not prevalent, unless folks are keeping it to themselves. And you would also think that if it were the OS, there would be something the system log about what it was going to do, or was doing. Nada.

Charlie, I do have a UPS, and I have a whole-house generator. No power glitches near the time of the STOP/Start phenomenon. No crash report, no reboot, no login, no kernel panic, just stop......resume. Like it blacked out for a while.

I really don't want to buy a new system right now. I want an M1 for the next system, but I don't want a 13" machine. I suppose I could go for a Mini and use the Display I have for that and wait for a good sized M1 system next year. I was hoping to keep this 2015 going to at least then. What worries me is what might happen if it decides to STOP and not start or boot again. I do have backups, so I could get back in the water again fairly quickly, I suppose. We'll see if the SMC reset fixes it (I seriously doubt it, but you never know.)
 

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As no one else has a definitive answer, Jake, I’m less likely to feel embarrassed by offering a suggestion.

Could it be your VPN? VPNs have a kill switch if a connection is dropped and maybe that’s what happened. The VPN would try to re-establish its connection and if successful, it would take you back to where it left off.

Long shot, and probably nonsense, but is that a possible answer?


Ian
 

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Jake, that is a truly comprehensive report on your "phenomenon" you have already eliminated most of the things I might have thought of. The fact that there are no system reports indicating that anything happened at all is puzzling to say the least. I would have thought there would be a log of the event unless......Could it be just a display thing? I mean, could it just seem to shut down. That would explain no record of shutdown and explain why everything was still in place. Clutching at straws here. I have the identical bdevice so you have my attention.
 
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As no one else has a definitive answer, Jake, I’m less likely to feel embarrassed by offering a suggestion.

Could it be your VPN? VPNs have a kill switch if a connection is dropped and maybe that’s what happened. The VPN would try to re-establish its connection and if successful, it would take you back to where it left off.

Long shot, and probably nonsense, but is that a possible answer?


Ian
Good idea, but two of the Stops the VPN was not active. The most recent one the VPN was. I don't have the kill-switch active anyway, but a good thought.
 
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Jake, that is a truly comprehensive report on your "phenomenon" you have already eliminated most of the things I might have thought of. The fact that there are no system reports indicating that anything happened at all is puzzling to say the least. I would have thought there would be a log of the event unless......Could it be just a display thing? I mean, could it just seem to shut down. That would explain no record of shutdown and explain why everything was still in place. Clutching at straws here. I have the identical bdevice so you have my attention.
I figured I would give all of the details rather than playing Twenty Questions with the folks reading. It's not a display thing--the fans stopped, there was a break in the iStat records and it was unresponsive to mouse/trackpad/keyboard. So it was definitely OFF. Then it beeped and it was back ON, not booted, just ON. The fans started up (and ran high because of the residual heat from being stopped), the screens lit up with all the same windows in the same place and even my streaming video started up from where it was. The only other anomaly was the battery being at 93% all three times and taking a few minutes to register that and starting to charge to get back to 100%.

Frankly, straws are all I have left.
 

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So more like a restart.
It seems to me that if it's not the MBP at fault it must be one of the external devices. You do have a few of them. Slow process of elimination? ¯\_(ツ)_/¯
 
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I would call it a "resume." But what is really strange is that it picked up a streaming video that was in mid stream when it "paused." I reset the SMC, it has not yet happened again. I really hope it was a random cosmic ray type thing...
 
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I thought I had this one fixed with an SMC reset, but it reappeared overnight. Here is what the System log shows:

Dec 17 04:11:44 MBP15 syslogd[76]: ASL Sender Statistics
Dec 17 04:11:47 MBP15 com.apple.xpc.launchd[1] (com.apple.mdworker.shared.06000000-0000-0000-0000-000000000000[95944]): Service exited due to SIGKILL | sent by mds[108]
Dec 17 04:11:47 MBP15 com.apple.xpc.launchd[1] (com.apple.mdworker.shared.09000000-0400-0000-0000-000000000000[95945]): Service exited due to SIGKILL | sent by mds[108]
Dec 17 04:11:54 MBP15 com.apple.xpc.launchd[1] (com.apple.applefsplaceholder): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Dec 17 04:12:24 --- last message repeated 2 times ---
Dec 17 04:12:24 MBP15 com.apple.xpc.launchd[1] (com.apple.applefsplaceholder): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Dec 17 07:41:24 localhost bootlog[0]: BOOT_TIME 1608208884 0
Dec 17 07:41:32 localhost syslogd[76]: Configuration Notice:

You can see no errors at 4:12, when it just stopped and then it rebooted this morning when I tried to restart and got no response to a key press, so I pressed the power button and it booted. I've reset the SMC again, but I'm stymied by the problem. I looked for what com.apple.applefsplaceholder might do, didn't find much. Power was again at 93%, not charging, but then after the SMC reset it charged up and the light is now green. Coconutbattery does not report any issues. Nor does Etrecheck. No errors in the log files, no crash reports. Hundreds, maybe thousands of log entries for the com.apple.applefsplaceholder and mds SIGKILL, but nothing else.

Anybody got any ideas?
 
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It is puzzling. The page you posted is for Mojave from last June, but I'm running Big Sur. And right now I have just one mds, one mds_stores, one mdworker and one mdwrite process running, with little activity:
Screen Shot 2020-12-17 at 12.46.44 PM.png

What is really puzzling is the total absence of any error messages--nothing for drives disconnecting, nothing for any crash reporting, nothing. The battery pane in System Preferences shows the disappearance of the system, but seems to show the battery charging while the machine was powered down:
Screen Shot 2020-12-17 at 12.50.42 PM.png

I don't have anything scheduled past 1 am (I schedule nightly backups between midnight and 1 AM.)

I'm really stumped on this one.
 
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Just happened again. I was in the middle of posting here, screen went black, fans stopped, MagSafe light orange. No response to key press, so I tapped the power key. Nothing. Held the power key down a bit (not 10 seconds, about 2-3) and the fans started up. Desktop appeared with warnings about drives being disconnected without being unmounted. Second monitor popped up, with all the windows there just as before. Safari popped up, with the screen still on the post I was creating, let me finish the sentence I was in the middle of typing and then post to the forum. So it stopped, but I stayed logged in here. Battery was at 93%, not charging, as before. Reset SMC, rebooted and now it seems to be working again. This is by far the most bizarre thing I have ever seen with any kind of computer. How does it maintain the network connection, the DHCP IP number from my router, the login to Mail, Outlook and Mac-Forums while totally dead? Why does the battery suddenly show 93% and not charging every time? I know gremlins get in, but this is just straight out of the Twilight Zone.
 

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I know gremlins get in, but this is just straight out of the Twilight Zone.

That certainly is strange behavior of which I have never seen with any computer I've owned, Mac or PC. It's almost as if the logic which controls the SMC has gone haywire. Or, somehow Rod Serling has taken over your machine.

Tough one to solve. Not a good way to start the New Year off.

Good luck with it Jake. And otherwise, a Happy New Year to you and your family.
 
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Thanks, Charlie, and a Happy New Year to you and yours as well. I'll keep posting updates, just in case anybody else has similar issues. I'm not expecting to find a solution because there are zero errors being reported. I don't have anything to analyze! Not even any abort reports from the apps open when it happens. Very strange...
 

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Jake, I think it's like the old saying about, if it walks like a duck, quaks like a duck.....if it re opens with your internet connection intact then it didn't really shut down. Very weird.
 
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Rod, I would agree except that there are zero log entries during the little vacation the machine takes. So the system is really not running at all. The battery drops instantly to 93%, stops charging and the fans in the MBP stop. So it certainly looks like it is shut down. But as you say, if that were the case, it would need to reboot, and if it had gone to sleep it would need a password to wake and unlock, or use my  Watch, which would let me know it was doing that. But it just wakes up and everything is there. As you say, very weird. And it happens when it is actually being used. As I said, I was in the middle of typing in a comment to post here when it just stopped. So it's not timing out and going to sleep.
 
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Have you run Etreheck? It may give you something to look at?
 
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@ferrarr, Yes and No. Ran it. Nothing noted.
 

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