"White Screen of Death" Fixed🙏

Rod


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2021 M1 MacBook Pro 14" macOS 14.5 Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
Well, what can you say, what goes around comes around I guess. Over the last few day I have been experiencing more and more frequent bright, white flashes on the screen of my iPhone 13 Pro Max. Of course this prompted me to do a bit of reading on the topic.
I found that this is caused most frequently by either mechanical or software damage and very occasionally by corrupted applications. This morning on wake the display went to a fixed white screen.

This issue has been around for a long time, since iPhone 6 and can, most often be repaired by connecting the phone via USB to a suitable computer with iTunes in the case of a PC or earlier Macs or the Finder in later macOS then putting the phone in DFU mode. In my case the only indication that I had successfully activated DFU mode was the appearance of the below screen in Finder because all I had was a blank white screen. On the screen that appears in Finder;

Screenshot 2024-09-02 at 10.29.23.png

select "Update". Not Restore. Restore is a last resort method which will erase your iPhone to Factory Settings. "Update" downloads a fresh copy of the current iOS, overwrites the old copy (if it was already current) and updates the firmware of the device. This was an 8GB download in my case so it took a little while, about 30 min. Eventually my screen turned to black with the beginning of the installation accompanied by the comforting white Apple logo in the middle and a progress bar below. This process also took quite a while, another 30 min. At completion the iPhone disappeared, rather disquietingly, from the sidebar of the Finder window and a dialogue on the screen warned me not to disconnect the iPhone. After about 20 min I succumbed to curiosity and pressed the power button on the phone. The screen came on, white this time, with a grey Apple logo, progress bar and a message, "Attempting Data Recovery" at the bottom. After a further 20 min it had almost progressed to the end and when completed the iPhone reappeared in the sidebar of my Finder window.
At this point I ejected it from there, dissconnected it, entered my PIN and all appears to be back and functioning as before.

The Apple Support page mentions nothing about the "Data Recovery" process; If you can't update or restore your iPhone or iPod touch - Apple Support
From what I can find on Apple's Support pages it implies that if "Data Recovery" fails you may need to restore from a backup and goes on to describe how to do that.

For me, although time consuming (about 90 min) the process worked perfectly and appears to have fixed the problem but I have read that a number of users complain that the "Data Recovery" process got stuck or ended in a loop, whatever that means, and I wonder if they missed the "do not disconnect your device" warning as I almost did myself.

I have performed a new backup to reflect the firmware update and any other changes that may have occurred under the bonnet.
 

IWT


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Go to the top of the class, Rod. Brilliant. Gives us all some hope if this happens to any of us.

Ian
 
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DFU mode, heard it a couple of time on the forum, but what is it. ta :)
 

IWT


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DFU mode, heard it a couple of time on the forum, but what is it. ta :)

Here you are:




Basically, just hope you never need DFU!! ;)

Ian
 
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Good recovery, Rod. Thanks for the tutorial!
 
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Rod

Rod


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2021 M1 MacBook Pro 14" macOS 14.5 Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
Well, good new and bad news I'm afraid. The good news is that fearing a reoccurrence of the above I took some steps to prepare. Backing up to iMazing on my MBP, unpairing my Apple Watch and moving my Authenticator and banking apps to a spare iPhone SE. This was the iPhone I swapped with my granddaughter when my wife passed her iPhone 13 Pro Max down to me. Just as well as it turned out because the bad news is it was just a temporary reprieve, 5 days after this post the White Screen returned and I was unable to repair it.
So, now I have a tiny iPhone SE but it has everything I need on it until we return to Australia in Dec. Sadly iOS 15.8.3 is as far as it can be updated so I cant pair my watch with it.
All in all I'm grateful, grateful that my wife updated to the iPhone 15 and passed her 13 Pro max down to me because if it had happened to her phone it would have been a disaster given that she manages all our business bookings, channel manager and communications on her phone. I on the other hand manage the finances and I can do most of that on my laptop.
My Apple watch still tells the time and date and performs a few functions like a count down timer, ect, so not a total loss.
 
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I know you are in Bali, but can you not order one online and have it shipped? December is a long ways away! Not sure I could make it that long...
 
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Rod

Rod


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2021 M1 MacBook Pro 14" macOS 14.5 Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
Sadly no, Apple will not ship to Indonesia. In any case it may be repairable. I will try locally, don't have anything to loose and I have a backup so I can restore it either to it or another iPhone.
 
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Rod

Rod


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Your Mac's Specs
2021 M1 MacBook Pro 14" macOS 14.5 Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
I meant to follow up on this and totally forgot. So, I took my iPhone to a local repairer and in two days had it back working perfectly. They told me they could not guarantee how long it would work for (I didn't expect that really) but did give me a one week warranty on the work done to bring back if it failed within that time.
Anecdotally they did say that results varied, some clients never reported back, others said it lasted until they upgraded so there is no real certainty but what I can say is that it's working perfectly at the moment🙏.
I'll probably upgrade to a new one when I return to Aus.

A couple of interesting things happened as a result of the repair;
1. The phone was returned to me in "new" condition requiring a Restore from iCloud because as I discovered I did not have my (local) Encrypted iPhone Backup Password.
2. I had to reactivate my Aus eSIM for my Roaming plan. This was not an issue except for my Apple Watch requiring my Apple ID Password. If you have ever tried to enter a complex password using the trackpad function on an Apple Watch you will understand that it's almost impossible. But, I discovered that if you enter it 3 times incorrectly you get the option to enter it via the iPhone keyboard. Phew!!! Thank you Apple, I was a bit worried there.🫣

The beauty of the Roaming plan with my cellular provider in Aus is that for just AU$25 per year I can get 300 SMS and 100min voice calls on my eSIM enabling me to get Aus SMS for One Time Passwords often required by banking and financial institutions for some transactions.

Of course I use a physical Nano SIM for my local service and cellular data but the eSIM allows me international roaming capabilities as well. This is a really good, economical solution for o/seas travellers.👍🏼
 

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