Will Apple ever fix the reset on sleep problem?

[Feriluce]

I bought a Mac Mini 2018 and every time it goes to sleep it resets and gives me a crash report on reboot. So I took it to Apple and they said they found nothing. It was fully reset and all that, but it carried on doing it. I kept sending it to Apple and they kept sending me it back. I’ve tried both versions of Operating Systems it supports, I’ve tried various different updates.... nothing fixes it.

So I searched Google and it’s a major issue with Mac’s that isn’t talked about for some reason, but so many people have it.

I finally found out it was Safari causing the issue. So I have to either not use Safari or turn Sleep off..... well I decided to not use Safari. This is a little annoying because Safari has all my passwords saved. The really annoying thing is if I use Safari to get my passwords, then close it completely, the Mac will reset on sleep. So I just cannot touch it ever....

I find it so bizarre no one talks about the issue, but I guess most people use Chrome or Firefox.

 

[pm-r]

well I decided to not use Safari. This is a little annoying because Safari has all my passwords saved. The really annoying thing is if I use Safari to get my passwords, then close it completely, the Mac will reset on sleep. So I just cannot touch it ever....

I do not know what OS version you are using, but as far as I know, all your Safari passwords etc. are saved and kept by the Keychain Access.app and should be available from there.


- Patrick
=======

 

[IWT]

Patrick is correct.

Safari itself does not store passwords. They are stored in Keychain.

Mac and iOS Keychain Tutorial: How Apple's iCloud Keychain Works - The Mac Security Blog

The macOS and iOS keychain allows you to store passwords securely, and access them on all your Apple devices.

www.intego.com

Ian

 

[MacInWin]

Patrick is correct.

Safari itself does not store passwords. They are stored in Keychain.

Mac and iOS Keychain Tutorial: How Apple's iCloud Keychain Works - The Mac Security Blog

The macOS and iOS keychain allows you to store passwords securely, and access them on all your Apple devices.

www.intego.com

Ian

I think Safari does actually keep it's own list. Open Safari, then Preferences and one of the buttons is Passwords. Click it, enter an admin password and you can see what Safari stores. When I do that and compare to what is in keychain, there are differences, so I think Safari has its own password storage.

 

[pm-r]

I think Safari does actually keep it's own list.

I think that list of passwords that Safari displays are those that are used with its Autofill option so it is possible that not all Website passwords will be shown in that list.



- Patrick
=======

 

[MacInWin]

Patrick, what is happening is that there are more passwords in the Safari list than in the Keychain, by far. Plus, there is an option to sync both Keychain and Safari passwords through iCloud to my iPhone, so clearly Safari is preserving more passwords than Keychain. Maybe at one point in the past the only repository was Keychain, but I strongly suspect that is no longer the case.

 

[IWT]

Jake,

I think you are right and I was wrong.

Ian

 

[MacInWin]

Jake,

I think you are right and I was wrong.

Ian

Never say that, Ian. Mistaken, misspoken, misunderstanding, but never wrong! You have a reputation to uphold, after all!

 

[pm-r]

Maybe at one point in the past the only repository was Keychain, but I strongly suspect that is no longer the case.

That could very well be the case Jake and you are probably correct, and especially when one considers that iCloud and various syncing methods are probably involved with the more recent OS versions.

And with that in mind, there are probably various methods and utilities to save and export/import one's browser passwords.

Google should be able to find them with a 'net search that would suit the user.



- Patrick
=======

 

[Feriluce]

I went to Apple again and they did whatever they do in the back of the store and came out and said no problem with it. They reset everything to factory and I still have the issue straight away, as soon as I touch Safari it crashes on sleep.

I just get the message Sleep State whatever and Bug 210.

I said to them it's unusable in it's current state but they wont help. The store I bought it from said it's past the 30 days to send it back.....

In the old days I used to go, they were very helpful, but now they want to fight you constantly when you clearly have a problem. I have never expeienced an LCD that had screen burn or image retention or whateve, the iMac was the first I've ever seen it on. I have LCDs I've been using for 10 years, no issues what so ever.... and whenever I do like when my Samsung TV failed after 5 years, Samsung replaced the screen for me free of charge after all that time! I expect when I'm spenting £2569 that Apple will do me the benefit of suppoting my product for more than a year..... but no they said they wouln't repair it as the cost was more than the worth. I frigging had an ASrock Motherboard fail on me that I bought in 2014, they replaced it for just the cost of postage last year.... AMAZING support!


Last year I had an iPhone SE, the battery was draining from 100 - 0 in only a few hours with the battery health saying 100 percent. It was in warranty still and Apple said it tested fine, it took me 4 attempts before they replaced it for me.

I'm constantly having these experiences with them that I never used to have. My iPad Pro 12.9 had a rattly speaker, I went to the store and the guy said it's just normal when you turn the speakers up loud. No it's not, it never used to do that.... I had to send it to Apple for repair, not in the store. They sent it back with a dent in it, so I sent it back and finally got a replacement... only the replacement had some of the black on the bezel coming off from under it :S



I've gone from all Apple to just a Mac Mini and an iPhone SE2 in the space of a few years. The problem I have with them now when it comes to Macs is the price to performance is worse than ever. I got the Mac Mini becuse it was cheap and I have an eGPU.... but the Mac Mini wont boot with it.... YEY!

Apple was so much better under Steve Jobs.

 

[Feriluce]

That's not mentioning the problem I had with the Macbook that I bought in 2016. The keyboard gave me massive issues not long after buying it and Apple said it was my fault. Any ways it turned out their new keyboard design has big issues and Apple refused to do anything about it.

I've just noticed firefox doesn't automatically correct typos :/ But I'm not using Chrome.... I was happy with Safari but I cannot use it on this Mac Mini lol.

 

[chscag]

You keep insisting that Safari is causing the problem. When you put the Mini to sleep do you have Safari running at the time? If not, then there is no way that Safari could cause the problem.

And regarding all your other problems with Apple, have you done anything to contact someone higher up in the chain of command at Apple UK?

 

[pm-r]

I've just noticed firefox doesn't automatically correct typos :/ But I'm not using Chrome.... I was happy with Safari but I cannot use it on this Mac Mini lol.

You seem to be running at odds with a lot of things for some reason. I hope it's not just from your attitude. ?

As for your spellcheck, and a Firefox support page:
Spell check not working. | Firefox Support Forum | Mozilla ...support.mozilla.org

The spelling checker is enabled if [X] "Check Spelling" in the right-click context menu has a checkmark. You can enable or disable spell checking globally: Options/Preferences -> General: Language and Appearance: "Check your spelling as you type"Jan 6, 2020

Maybe check your FF settings???



- Patrick
=======

 

[Rod]

Assuming that you are saving the passwords you refer to in Safari each time you use them in Firefox that problem should go away over time but I wouldn't trust all my web site passwords to a browser anyway and never have. I'd suggest you consider a password manager such a Enpass (which I use) or 1Password. They all come with browser extensions to allow you to access your user names and passwords from any page and any device. Much more secure and accessible.

 

[Feriluce]

If anyone can undestand what is going wrong.


{"caused_by":"bridgeos","macos_version":"Mac OS X 10.14.6 (18G6032)","os_version":"Bridge OS 4.6 (17P6610)","macos_system_state":"sleep","incident_id":"2D651D2B-2E46-4FF0-B2D3-066D299F62E7","timestamp":"2020-10-25 10:21:43.00 +0000","bug_type":"210"}
{
"build" : "Bridge OS 4.6 (17P6610)",
"product" : "iBridge2,5",
"kernel" : "Darwin Kernel Version 19.6.0: Thu Jun 18 20:30:46 PDT 2020; root:xnu-6153.145.1~1\/RELEASE_ARM64_T8010",
"incident" : "2D651D2B-2E46-4FF0-B2D3-066D299F62E7",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2020-10-25 10:21:43.44 +0000",
"panicString" : "panic(cpu 1 caller 0xfffffff01865fec4): SEP Panic: :SEPD\/MDMA: 0x000147df 0x000094ff 0x0000ed79 0x0001273d 0x0001301d 0x000138eb 0x00013ac3 0x00000000 [hkntv]\n\nPanic app vers: 1267.140.1\nPanic app UUID: C98BC2ED-90E1-335E-93D4-0A4DD40F3FD7\nRoot task tag: AppleSEPOS-1267.140.1\nRoot task vers: AppleSEPOS-1267.140.1\nRoot task UUID: 0CF4BF75-CB64-32DE-8A71-03A1C67CBB57\n\nFirmware type: UNKNOWN SEPOS\nSEP state: 9\nPM state: 2\nBoot state: 32\nMailbox statusnIDLE_STATUS: 0x00000068\nMAILBOX_SET: 0x00000110\nMAILBOX_CLR: 0x00000110\nINBOX_CTRL: 0x0002aa01\nOUTBOX_CTRL: 0x00022201\n\nMailbox entriesnUnavailable\nMailbox queue pointers: 18\/18 0\/0 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 5\/5 -1\/-1 0\/0 -1\/-1 -1\/-1 -1\/-1 3\/3 -1\/-1 29\/29 3\/3 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1\nDebugger message: panic\nMemory ID: 0xff\nOS version: 17P6610\nmacOS version: 18G6032\nKernel version: Darwin Kernel Version 19.6.0: Thu Jun 18 20:30:46 PDT 2020; root:xnu-6153.145.1~1\/RELEASE_ARM64_T8010\nKernel UUID: 828E8E47-4C82-3639-83B9-4F7DB86934F6\niBoot version: iBoot-5540.140.12\nsecure boot?: YES\nx86 EFI Boot State: 0xe\nx86 System State: 0x1\nx86 Power State: 0x2\nx86 Shutdown Cause: 0x1\nx86 Previous Power Transitions: 0x200020002\nPCIeUp link state: not available\nPaniclog version: 13\nKernel slide: 0x00000000104f0000\nKernel text base: 0xfffffff0174f4000\nmach_absolute_time: 0x4881c95a1d\nEpoch Time: sec usec\n Boot : 0x5f94c05c 0x0004f504\n Sleep : 0x5f954768 0x00074dae\n Wake : 0x5f954b2e 0x0001c2bc\n Calendar: 0x5f9551ab 0x000a1eee\n\nPanicked task 0xffffffe00079f600: 2289 pages, 162 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe0013a0fd8, backtrace: 0xffffffe0164bb600, tid: 6523\n\t\t lr: 0xfffffff017d48860 fp: 0xffffffe0164bb640\n\t\t lr: 0xfffffff017d486bc fp: 0xffffffe0164bb6b0\n\t\t lr: 0xfffffff017e63770 fp: 0xffffffe0164bb760\n\t\t lr: 0xfffffff0183155d8 fp: 0xffffffe0164bb770\n\t\t lr: 0xfffffff017d48024 fp: 0xffffffe0164bbae0\n\t\t lr: 0xfffffff017d4837c fp: 0xffffffe0164bbb30\n\t\t lr: 0xfffffff018a96938 fp: 0xffffffe0164bbb50\n\t\t lr: 0xfffffff01865fec4 fp: 0xffffffe0164bbb80\n\t\t lr: 0xfffffff018655340 fp: 0xffffffe0164bbba0\n\t\t lr: 0xfffffff018288488 fp: 0xffffffe0164bbbd0\n\t\t lr: 0xfffffff017d8b9e0 fp: 0xffffffe0164bbbf0\n\t\t lr: 0xfffffff017d8b5e8 fp: 0xffffffe0164bbc90\n\t\t lr: 0xfffffff018320514 fp: 0x0000000000000000\n\n",
"panicFlags" : "0x2",
"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 85360 **\n",
"macOSPanicFlags" : "0x0",
"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",
"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":4747,"throttled":0,"fileBacked":9130,"wired":4125,"purgeable":37,"inactive":2771,"free":15019,"speculative":3714}},
"processByPid" : {
"0" : {

 

[MacInWin]

Do you have home automation? I see "iBridge" in the mess you posted, and there is a home automation system named iBridge. In the report, it crashed for some reason. All of the crash report formatting is lost in the jumble of what you posted, but I was able to find that.

 

[ferrarr]

It's not for home automation,

Do you have home automation? I see "iBridge" in the mess you posted, and there is a home automation system named iBridge. In the report, it crashed for some reason. All of the crash report formatting is lost in the jumble of what you posted, but I was able to find that.

iphonefirmware.nl

 

[MacInWin]

@bob, wrong software. That is for iPhone. There is an iBridge suite for home automation on the Mac.

Plus, the term iBridge is used for the software to support the Touch Bar on MBPs.

 

[IWT]

Here are some others with the same or similar problems related to "Bridge OS Error".

2018 MacBook Pros crashing with "Bridge OS" error

Unfortunately the problem is still there even with the new board. The computer crashes when in stand by. When I look at the core_analytics log I see a bug_type: 211.

forums.macrumors.com

The subject is beyond my ken, but maybe the link will add some info?

Ian

 

[chscag]

Ian might be on to something.

Seems like all the problems with the "bridge" error are related to those machines which have the T2 security chip installed.

Our OP also owns a machine (2018 Mini) that has the T2 chip installed.